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You need to verify your identity and provide other supporting documentation. If you have lodged an online claim, there is no need to email us to check its status. If no interest loans is suitable for you, you will be provided with information on the document requirements and details of how to apply. Once your loan is submitted to the loan provider, we usually get an assessment decision in hours. Depending on how quickly you can provide the requested information, it can take a few days to finalise and submit your loan application.
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You will need to submit one official document that demonstrates the link between the money’s owner and the address we have on our records. You need evidence of change of name if the name on any of the documents presented is different to the name of the claimant(s). You can also review your claim to check the progress of your claim. A confirmation and your claim reference number displays on the screen and is emailed to you.
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- You can search the register to see if any money belongs to you.
- What documentation you provide depends on the type of claim you are making.
- Depending on how quickly you can provide the requested information, it can take a few days to finalise and submit your loan application.
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